*Worldwide shipping: £10-20, exact amount will be added at checkout dependent on the shipping destination
Please note that for orders placed between 22nd December and 5th January standard delivery times do not apply and your order may be delayed due to the holiday period.
All purchases made on or after the 2nd December 2020 may be returned outside of our usual 14 day returns period. If you are purchasing a gift for someone and they decide their item is not quite right, then you may return your purchase to us for refund or credit as long as they are sent back to us by the 31st December 2020
- In the UK this means you must have dropped off your parcel with CollectPlus on or before 31st December 2020.
- If outside the UK your return must be collected by DHL no later than 31st December 2020.
Atterley is a retail community and supporting our independent boutiques is the beating heart that drives our business. Behind each one of our retail partners is a hard working buyer, shop owner, designer or creative. In these challenging times we will continue to serve both our valued retail partners and our customers, providing continued online visibility for independent boutiques & their collections when they may be struggling to trade as normal. We reassure all of our global customers that you can continue to shop from our boutique partners safely and securely via Atterley's global DHL delivery network.
Delivery times vary by country and also by the location of the shipping boutique. This delivery schedule indicates how long shipments will take to reach the countries listed when the shipment originates from the UK.
The number of days is based on the size and content of the order and also the origin and destination.
We will contact you by email or SMS with an estimated delivery date.
All deliveries will be made between 9 AM - 5 PM, Monday to Friday
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After placing an order, you will receive an email acknowledging your order. If there are any issues processing your order, we will contact you for more details. We will contact you again to confirm whether your order has been accepted and if it is accepted, when it has been dispatched.
You can track your order using your tracking number and the link in your dispatch confirmation email or SMS message. Alternatively, you can sign in to your account to check your order status.
As the boutiques will directly ship products from their premises to you, if you purchase different or multiple products from different boutiques in the same order, then you will receive separate deliveries from each boutique.
If you have not received your ordered products one day after the expected delivery date of your order, please let us know by emailing us directly at firstname.lastname@example.org with details of your purchase and order number and tracking number and we'll be happy to help.
All charges covering taxes and duties specific to your shipping destination are included in the prices that are shown on all product pages and in the total when placing your order, no additional taxes and duties will be charged at checkout
Please take care when entering your address and details when placing your order. If you notice that you have made a mistake in your address after placing your order, please contact our Support team as soon as possible by emailing email@example.com
We will always try our very best to resolve any address issues, but if your order has already been shipped, then we may not always be able to help update your details.
If you are not at home when a product is delivered, information will be left for you on how to rearrange delivery or collect the products. If you do not rearrange delivery or collect the products from a delivery depot or service point we will contact you for further instructions and we may charge you for storage costs and any further delivery costs.
Details on costs of return can be found in the Return & Refunds Procedures.