Please note that due to Jubilee celebrations in the UK on the 2nd and 3rd of June there will be slight delays to orders from our UK boutiques. Orders placed with UK boutiques will be sent out from June 6th. DHL will not be delivering on the 2nd & 3rd of June with deliveries next being made on June 6th.
Once tracking is received on your order, an up-to-date delivery date can be tracked through the DHL website using the tracking number provided.
Delivery times vary by country and also by the location of the shipping boutique. This delivery schedule indicates how long shipments will take to reach the countries listed when the shipment originates from the UK.
The number of days is based on the size and content of the order and also the origin and destination.
We will contact you by email or SMS with an estimated delivery date.
All deliveries will be made between 9 AM - 5 PM, Monday to Friday
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After placing an order, you will receive an email acknowledging your order. If there are any issues processing your order, we will contact you for more details. We will contact you again to confirm whether your order has been accepted and if it is accepted, when it has been dispatched.
You can track your order using your tracking number and the link in your dispatch confirmation email or SMS message. Alternatively, you can sign in to your account to check your order status.
As the boutiques will directly ship products from their premises to you, if you purchase different or multiple products from different boutiques in the same order, then you will receive separate deliveries from each boutique.
If you have not received your ordered products one day after the expected delivery date of your order, please let us know by emailing us directly at firstname.lastname@example.org with details of your purchase and order number and tracking number and we'll be happy to help.
All charges covering taxes and duties specific to your shipping destination are included in the prices that are shown on all product pages and in the total when placing your order, no additional taxes and duties will be charged at checkout
Please take care when entering your address and details when placing your order. If you notice that you have made a mistake in your address after placing your order, please contact our Support team as soon as possible by emailing email@example.com
We will always try our very best to resolve any address issues, but if your order has already been shipped, then we may not always be able to help update your details.
If you are not at home when a product is delivered, information will be left for you on how to rearrange delivery or collect the products. If you do not rearrange delivery or collect the products from a delivery depot or service point we will contact you for further instructions and we may charge you for storage costs and any further delivery costs.
Details on costs of return can be found in the Return & Refunds Procedures.