In all other circumstances (including where you are exercising your right to change your mind), you must pay the costs of return unless at the time of sale we have advertised them as subject to free returns in your territory. If you are liable for the returns cost then it will vary depending on the weight and volume of the return package and by country. Please see our Returns Procedures for further information on the costs of return.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says products must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
If you are entitled to reject the goods on that basis, you must return them but the return costs do not have to be paid by you. Please contact us for a return label and instructions.