Home to the world's best boutiques and independent labels
  • OVER 10,000 PRODUCTS
  • OVER 100 BOUTIQUES
  • EXPRESS DELIVERY WORLDWIDE
  • FREE UK RETURNS AS STANDARD
SALE UP TO 60% OFF | FREE UK DELIVERY & RETURNS

RETURNS & REFUND PROCEDURES

FREE RETURNS FROM THE UK USING COLLECTPLUS

    You can now use CollectPlus to return items to us for free using the returns label contained within your original parcel or by downloading your returns label at www.collectplus.co.uk/Atterley and printing it off at home.

    When multiple flyers have been sent to you please only use one to return items to us. Attach this label to your parcel, ensuring any outbound delivery labels are removed or covered. Please ensure your order number is entered clearly on the front of the flyer and the returns form/s are completed and placed inside the parcel alongside your returns.

    When you drop off your parcel in your chosen store you will be given a receipt with a tracking code which can be used to track your parcel at www.collectplus.co.uk/track. Your nearest CollectPlus store can be located at www.collectplus.co.uk/store_locator.

    Please note, you must obtain and stick your returns label to your parcel before taking your parcel into a CollectPlus store. Neither Atterley or CollectPlus will accept responsibility for parcels handed into a store without a CollectPlus returns label.

    All goods must be returned back to us unworn/unused as you received them with all the original product packaging and tags attached, within 14 days of receipt. Due to hygiene reasons we are unable to accept returned earnings. Returns which do not meet these criteria will not be accepted. Footwear and accessories must be returned with the original branded boxes and dust bags. When returning shoes please remember that shoe boxes should always be placed in a protective outer box.

    RETURNS FROM OUTSIDE THE UK

    The following steps should be followed if you are a customer returning goods from outside of the UK:

    • Within 14 days of receipt of your order, you must raise a return request through the Atterley website and schedule a collection.

    To raise a return request:

    • Sign in to your user account and raise a return request using the options found in the "my account" section. If you checked out as a guest you can create a password using this this link.
    • When arranging a return please select the products you would like to return and follow the steps on the website to create a return label and arrange for the products to be picked-up at a time and from an address of your choosing.
    • The return label should be printed out by you and attached to the outside of a single parcel. Please note that products can only be collected for return from the same country your order was delivered to.

    Please package all individual products together in one single parcel and ensure that each product is packaged in its original packaging to ensure it is well protection while in transit. Returned products are your responsibility until they reach us, so make sure they are packed up properly and can’t get damaged on the way. When returning shoes please remember that shoe boxes should always be placed in a protective outer box.

    COSTS OF RETURNS

    Responsibility for paying the costs of return depends on the reason for which the product is being returned. Costs of return will be paid by the boutique if the products are faulty, misdescribed or the boutique has sent you the wrong products. Otherwise, you, the customer, will pay the costs of return.

    For international returns where return costs are payable by you, the direct costs of each return will be deducted from your refund.

    INTERNATIONAL RETURN COSTS

    Country

    Customer Return Cost

    Australia

    £18.49

    Belgium

    £11.76

    Bulgaria

    £15.93

    Denmark

    £15.64

    Finland

    £15.64

    France

    £13.13

    Germany

    £13.13

    Greece

    £15.48

    Guernsey

    £11.76

    Hong Kong

    £18.49

    Hungary

    £15.48

    Ireland

    £11.76

    Italy

    £15.64

    Jersey

    £11.76

    Malta

    £15.93

    Netherlands

    £11.76

    Portugal

    £15.64

    Romania

    £15.93

    Spain

    £15.64

    Sweden

    £15.64

    United States of America

    £12.65

    RETURNS POLICY

    You have 14 days from receiving your original order to return products to us. All returned items must comply with our returns policy:

    • All items must be returned new, unworn, unwashed, undamaged, unsoiled and in a resalable condition.
    • All items must be returned with all original garment tags and security tags and labels still attached. If such tags are removed, then the returned product will not comply with this policy and a refund will not be processed.
    • Footwear and accessories must be returned with the original branded boxes. Shoe boxes must be placed inside a protective outer box for shipping, where provided dust bags must also be included.
    • When trying on footwear, please take care not to mark the soles or damage the shoe box.
    • Lingerie and swimwear items must only be tried on over your own undergarments and must be returned with the hygiene seals attached. We will not accept any returns that have been worn or are soiled.
    • Please handle all light-coloured bags and clothing carefully when trying on and deciding whether to keep the product as dark clothing, such as dark-coloured jeans, may transfer dye to lighter-coloured items.
    • We do not accept returns of earrings of any kind.

    We strongly advise that you check all products thoroughly on receipt before removing any attached tags and before disposing of any original packaging. Please contact us at support@atterley.com if you have any queries about returning your products or the refund process.

    REFUNDS

    Once the products have been returned, they will be inspected, including any original packaging and labels, to ensure they comply with our returns policy. Your refund will be credited to the original payment method. Please note that it may take up to 14 days for your bank to credit your account.

    If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us by emailing support@atterley.com.

    DEDUCTIONS

    The price you are refunded may be reduced to reflect any reduction in the value of the products if this has been caused by your handling them in a way which would not be permitted in a shop, for example, you have torn, spoiled or damaged the product.

    Any duties incurred when you ordered the products are non-refundable.

    EXCHANGES

    If you wish to exchange a product, you will need to return the original product and place a new order. You will receive a full refund for the original product provided that it complies with requirements set out in our return policy.

    FAULTY OR DAMAGED GOODS

    If you receive faulty or damaged product you can return it to us for a refund. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

    As soon as you notice the fault, please contact us by emailing support@atterley.com informing us of your original order number and the nature of the fault. A member of our customer service team will be in touch to discuss the next steps. Where possible we will arrange for a replacement item to be sent to you or organise a return collection and issue a full refund for the defective item.